Airbnb reveals biggest change in ‘a decade’

The accommodation booking platform has undergone a change that the company’s CEO says is the biggest in a decade – and it will impact everyone.

Airbnb revealed several updates to its platform, which CEO Brian Chesky described as “Airbnb’s biggest change in a decade.”

During Wednesday’s announcement, the company outlined key new features that would improve customer experience on the platform and in real life.

The new app and features launched in the US on Wednesday and are expected to roll out globally this week, New Zealand Heraldreports.

That’s ahead of what could be the biggest summer of travel in a few years since the pandemic. Earlier this month, Airbnb already announced that nights and experiences booked surpassed pre-pandemic levels for the second financial quarter.

When the new and improved Airbnb arrives, here’s what to expect:

New categories

Have you ever felt very comfortable with the “type” of accommodation you want, but felt flexible about where it is? Then this new feature will be for you.

Airbnb is updating its search feature so users can search for homes by 56 categories that organize homes based on location, style, and proximity to an activity.

Location categories can be beachside or vineyards, style categories include “creative spaces” and “incredible views” while activities include surfing or golf.

Homes that fall under the “design” category have been chosen for their iconic architecture and interiors and may include works by famous architects.

“Airbnb categories organize listings based on what makes them unique, which helps people discover places they otherwise wouldn’t have found. This can help alleviate overtourism by redistributing travel to new locations beyond the same popular destinations,” Airbnb said in a statement.

Split stays

After noticing the global trend of travelers booking longer vacations, Airbnb will now allow customers to book multiple accommodations during a single trip.

When travelers are looking for accommodation over a long period, Airbnb will automatically offer the possibility of splitting their trip between two different accommodations.

This can not only increase the number of places available for booking, but also make it easier to explore a certain area or do an activity like surfing at different locations.

Air Cover

Bad experiences aren’t fun to tell, but if you travel enough, they will happen. While Airbnb has offered protection to hosts in the past, AirCover will provide better assistance to travelers in three main ways.

Reservation Protection means that if a host cancels a reservation within 30 days of check-in, Airbnb promises to find a similar, better place or provide a refund.

The check-in guarantee means that if a guest can’t check in and the host can’t resolve the issue, Airbnb will find a similar or better place again or offer a refund.

Likewise, users now have a three-day window in which they can report if a listing does not match the listing (eg, fewer rooms than listed) and request a refund or a new location. stay.

A 24-hour security line will also be available to customers.

“AirCover was built right into the Airbnb app and website, making it easy for you to contact an agent and resolve issues quickly. We’ve created a team of specially trained agents to assist with booking changes last minute,” Airbnb said.

The line will be offered in 16 different languages.

This article originally appeared on the New Zealand Herald and has been republished with permission

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